FAQ
Effective Date: June 12, 2026
Website: https://auralore.shop
Below are answers to the most common questions about ordering, shipping, returns, and support at Auralore.
1. Where do you ship?
We ship worldwide.
No matter where you are located, you can place an order on auralore.shop and have it delivered to your address (subject to standard shipping availability in your region).
2. How much does shipping cost?
Shipping is always 100% free.
There are no hidden fees, handling charges, or extra delivery costs at checkout.
3. How long does delivery take?
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Processing time: 1–2 business days
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Shipping time: 3–5 business days (standard delivery)
Total estimated delivery time: 4–7 business days
Delivery times may vary slightly depending on location or customs delays.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to follow your package until it arrives.
5. Can I change or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it.
Please contact us immediately at:
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📞 713-592-4810
Once an order has been shipped, it cannot be changed or canceled.
6. What is your return policy?
We offer a simple and customer-friendly return policy:
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Returns accepted within 30 days of delivery
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Return shipping is free
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No restocking fees
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All items are eligible (no final sale items)
For full details, please refer to our Return & Refund Policy.
7. When will I receive my refund?
Once we receive and inspect your return:
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Refunds are processed within 14 business days
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Refunds are issued to your original payment method
Processing times may vary depending on your bank or payment provider.
8. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect:
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Contact us within 48 hours of delivery
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Include photos of the issue
We will offer either:
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A full refund, or
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A replacement (depending on availability)
9. Do you accept exchanges?
We do not offer direct exchanges.
If you want a different item, simply return your order and place a new one once your refund is approved.
10. What payment methods do you accept?
We accept secure payments through major providers, including:
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Credit & debit cards
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Apple Pay
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Other secure checkout options depending on your region
All payments are processed securely.
11. Is my personal information safe?
Yes. Your information is protected and handled securely.
We never sell your personal data and only use it to process orders and improve your experience.
12. How can I contact customer support?
You can reach us anytime:
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📞 713-592-4810
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📍 3308 Texas St, Houston Texas 77003, United States
We respond within 24–48 business hours.