FAQ

1. What products do you sell?

We specialize in high-quality caps for men and women, offering a variety of styles including classic, streetwear, and sporty designs. Each cap is crafted for comfort, durability, and style.

2. Where do you ship?

Currently, we ship only within the United States. We do not offer international shipping at this time.

3. How much does shipping cost?

Shipping is always free, no matter the order size or location.

4. How long does it take to receive my order?

Orders are processed within 1–2 business days.
Delivery typically takes 2–4 business days after processing.
You’ll receive a tracking number once your order ships.

5. Can I track my order?

Yes! After your order ships, we’ll send you a tracking number via email so you can monitor your package in real time.

6. What if my package is lost or stolen?

If your package is marked as “Delivered” but you haven’t received it:

Check around your property and with neighbors or building management.
Contact the carrier directly using your tracking number.
If you still cannot locate the package, email us at support@auralore.shop, and we’ll investigate and assist you.

7. What is your return policy?

We accept returns within 30 days of delivery. Returns are:

Free of charge
No restocking fees
Eligible for all items (no final sale)

Refunds are processed to your original payment method within 5–14 business days after we receive and inspect the returned item. For more details, see our Return & Refund Policy.

8. Can I exchange my order?

Yes! We offer free exchanges within 30 days. Simply email support@auralore.shop with your order number and the item you want to exchange.

9. How do I contact customer support?

For any questions or concerns, you can reach us:
📧 Email: support@auralore.shop
📞 Phone: +1 956-396-3447
🕒 Monday–Friday, 9:00 AM – 6:00 PM (CST)

We aim to respond to all inquiries within 24 hours on business days.

10. Do you offer gift cards?

Gift cards are coming soon! Stay tuned for updates by subscribing to our newsletter.

11. Are your caps adjustable?

Many of our caps come with adjustable straps to ensure a comfortable fit. Product pages include specific sizing information for each style.

12. Can I cancel my order?

Orders can be canceled before they ship. Once an order has been processed and shipped, you’ll need to follow our return process. Contact us immediately at support@auralore.shop if you need to cancel.

13. Do you have a physical store?

Currently, we operate exclusively online. All orders are shipped from our warehouse in Marble Falls, Texas.